Our Baking Terms

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Ready to get your hands on some sweet stuff? All orders must be placed through our official Whisky Business Order Request Form so we can get all the tasty details just right.

Please fill out the form completely—including your desired items, flavors, quantity and pickup date. Once submitted, we’ll respond within 24–48 hours to confirm availability and send payment instructions.

Heads up:

• Orders are only confirmed once full payment is received.
• Submission alone does not guarantee availability.
• Need something fast? Check our Rush Order Policy first!
   

Still have questions before placing an order? Shoot us a message through our contact form or email—we’re happy to help.

Full payment is required at the time of order to confirm and hold your date. 

We currently accept the following forms of payment:

• Venmo
• Zelle 
• Apple Pay 
• Credit/Debit Card (via Square Invoice – link provided upon confirmation)
• Cash (for select pickups or pop-up events only; not accepted for custom orders)

Once your order is approved, you’ll receive payment instructions. Please note: full payment is required to confirm and hold your spot on the bake schedule.

 Orders canceled more than 7 days before pickup are eligible for a 50% refund. Orders canceled within 7 days are non-refundable due to the custom nature of our bakes.

In the rare case Whisky Business must cancel due to an emergency or unforeseen event, you will receive a full refund.

Flavor, quantity and date changes must be requested at least 3 days prior to pickup. We’ll do our best to accommodate, but changes are not guaranteed.

Need to change your pickup date? Let us know at least 2 days in advance. We'll do our best to move your order to a new date within 7 days of the original pickup. Reschedules requested with less than 48 hours’ notice may be treated as cancellations.

Orders placed with less than 72 hours’ notice are considered rush orders and may be subject to a rush fee of $15–$30, depending on the size and complexity of the order. Rush availability is not guaranteed and is accepted only at the discretion of Whisky Business based on current production capacity.

• 72+ hours (3+ days):
  No rush fee — standard lead time
• 48–72 hours:
  Acceptable but may be limited to available flavors (no customs)
  Optional: light rush fee ($10–$15)
• Under 48 hours:
  Considered a rush order
  Reasonable rush fee: $15–$30, depending on order size/complexity

Flavor and design options may be limited for rush orders. Full payment is required at the time of acceptance to confirm the order.

Pickup is at the agreed-upon time and location. A 15-minute grace period is allowed. After that, your order may be considered a “no-show”. We are not liable for product condition after pickup.  Address will be disclosed after payment confirmation. 

All items are made fresh and should be enjoyed within 3–5 days. Store in an airtight container at room temperature unless otherwise noted. We are not responsible for damage or spoilage after pickup.

Our kitchen is not allergen-free. Items may contain or come into contact with common allergens including dairy, eggs, nuts, wheat, soy or others. We do not guarantee allergen-free products and are not liable for allergic reactions.

All orders will be labeled accordingly with ingredients and allergen information when applicable. Please review labels carefully before consuming or serving to others.

All Whisky Business products are made from scratch and taste-tested for quality and consistency. We do not offer refunds, exchanges or store credit for personal taste preferences, texture expectations or color variations.

Please read product descriptions carefully before ordering. If you are unsatisfied for any reason, reach out to us directly within 24 hours of pickup and we will do our best to address your concerns.

Each item is handmade — slight variations in color, finish or design may occur. We promise it will still taste amazing.

Whisky Business is available for select personal and public events, including company picnics, farmers markets, seasonal fairs and private parties.

A non-refundable deposit is required to secure your event date. Final headcount, menu selection, and full payment are due no later than 7 days before the event. Requests for changes made after this deadline may not be accommodated.

Travel fees or vendor space requirements may apply depending on event type and location.

To inquire about booking Whisky Business for your next event, please contact us directly at jenell@whiskybusinessdmv.com.

If you’re attending a pop-up or placing an order for an outdoor event, please note that Whisky Business may reschedule or cancel due to extreme weather. If this occurs, you’ll be notified as early as possible and offered a new date or full refund.

 We love capturing our work! Whisky Business may photograph your order for use on our website, social media or marketing materials. Photos will never include personal information or identifying details. If you'd prefer that your order not be photographed or shared, just let us know in writing when you place your order.

Tag us when you post! Feel free to share your bakes on Instagram — just give us a shout at @WhiskyBusinessDMV.

For general questions, email or message us through our official page. We do our best to respond within 24–48 hours.

For urgent matters (like day-of pickup), a contact number will be provided on your invoice. DMs can easily get lost, so please place all official orders through our order form.

By placing an order, you confirm that you’ve read and agree to these Terms & Conditions. Whisky Business reserves the right to update or revise these terms at any time.